A question, advice, an order?
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Need help choosing a model, tracking an order, or arranging a pickup? Write to us using the form: we respond within 24–48 hours (Monday to Friday).
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Frequently Asked Questions
Don't panic, we're here!
ORDERS
Add your items to your cart and then confirm payment: you will receive a confirmation email immediately.
Bank cards (Visa, Mastercard, Amex), Apple Pay, Google Pay. Payments are secured via Shopify.
If it has not yet been shipped, please write to us quickly at contact@bokabas.com with your order number.
Yes, digital gift cards sent by email (non-refundable).
Shipping & Delivery
In mainland France and the European Union.
- Mondial Relay (FR): €4.90
- Colissimo home (FR): €6.90
- Chronopost express (FR): €9.90
- Colissimo International (EU): €8.90
Free delivery for purchases over €50 (excluding express).
Preparation within 24 working hours, then: FR 2–5 working days depending on the carrier, EU 4–8 working days.
An email with tracking number is sent upon shipment.
Contact us quickly at contact@bokabas.com; we will open a claim with the carrier.
Returns & Exchanges
14 days after receipt.
Brand new, unworn/unwashed item with tags and original packaging. Return shipping costs are the responsibility of the customer (unless we are mistaken).
Write to contact@bokabas.com (order number + reason). We will explain the procedure to you.
Gift cards and promotional products.
Products & Sizes
Yes. Handcrafted in small family workshops in India. Slight variations may exist: this is the hallmark of a unique piece.
Yes, two styles in one. Quilted cotton, inside pocket, strong and lightweight.
Comfortable fit. Refer to the size guide on each product page; if in doubt, write to us.
Our collections are limited edition. Subscribe to the "Notify Me" alert on the product page and follow @bokabas_ on Instagram.
Not at the moment.
Interview
Machine wash at 30°C, gentle spin, no tumble dry. Air dry, light ironing if necessary.
Gentle wash at 30°C in a net or dry cleaning recommended. No tumble drying.
Markets & Shops
We participate in markets in the Southwest (summer season) and Christmas markets. The dates are announced on Instagram @bokabas_
Partner stores are coming in 2026.
Sustainability & Commitments
Fair trade crafts, small series, natural materials (100% cotton), durable and reversible pieces.
B2B / PRESS
Write to contact@bokabas.com (subject: B2B) with your presentation, we will get back to you quickly.
Thank you for your trust







