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Need help choosing a model, tracking an order, or arranging a pickup? Write to us using the form: we respond within 24–48 hours (Monday to Friday).
Frequently asked questions
Once your order has shipped, you will receive an email containing your tracking link. You can also track your package at any time on our tracking page. Learn more
You have 30 days after receipt to change your mind. Submit your request in two minutes from your customer account. Learn more
Above all, do not put your bag in the washing machine or dryer: instead, spot-clean it with soapy water and let it air-dry. Each material has its own care requirements. Learn more
Your invoice can be downloaded at any time from your customer account, in the relevant order—as well as from your confirmation email. Learn more
You have 30 minutes after confirmation to cancel your order from your customer account. Learn more
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